Shipping policy

Thank you for shopping with Upper Room! We want to make sure your experience is smooth from checkout to delivery. Please read our shipping policy below.

Processing Time

• All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after the order is placed.

• You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Times

We offer the following shipping options:

 

Order Tracking

• Once your order ships, you will receive a tracking number via email.

• You can use this number to track your package directly with the shipping carrier.

International Shipping

• Currently, Upper Room ships to select international destinations. International shipping times vary depending on the location.

• Customers are responsible for customs fees, import taxes, and duties.

Shipping Restrictions

• We currently do not ship to P.O. boxes.

• Some remote areas may require additional shipping time or fees.

Lost or Damaged Items

• Upper Room is not responsible for lost or stolen packages confirmed as delivered by the carrier.

• If your item arrives damaged, please contact us within 7 days of receiving your order at [your email/contact link] with photos of the damage. We will gladly assist with a replacement or refund.

Order Changes

• Orders cannot be changed or canceled once processed.

• Please double-check your shipping address before completing your purchase.

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